FAQ's

Regarding an order

Do you ship internationally?

Our website may show limited shipping options but we do ship to all destinations. If you would like your order to be shipped somewhere outside of the options available on this site, please contact us at info@olivankai.com and we will get back to you with a shipping cost.

Can I return an item I have bought?

We are happy to accept returns on any unworn, unwashed or faulty items within 15 days of receipt. The cost of return shipping, unless specified otherwise, is to be covered by the buyer. Please contact us at info@olivankai.com for more details on how to proceed.

In the case of damaged or faulty goods you may contact us at info@olivankai.com to be eligible for free return shipping. We will process your request as soon as possible and give you clear instructions on how to proceed.

Do I need an account to place an order?

An account is not needed to place an order. On the checkout page there is an option to checkout out as a guest, by clicking on this button you will be able to proceed with the purchase.

How do I track my order?

When you place an order you will receive a receipt sent to the email address provided at the moment of payment. A tracking number will additionally be sent for you track your order.

Can I cancel my order?

Unfortunately once an order has been made we are unable to cancel it. We can however offer you a return or exchange. Please contact us at info@olivankai.com we will be happy to help.

Does my cork bag require special care?

Cork is a lightweight, water resistant and antifungal material. It is naturally derived from cork oak trees and cannot be washed through standard washing techniques.

To clean cork, simply use a damp cloth to gently wipe over any dirty areas. Vigorous rubbing can cause damage to the surface layer of the cork.

About Sustainable Clothing

How do unnatural fibres affect the planet?

Synthetic fibres require numerous chemicals and solvents for their production.The chemical remnants of these processes are poured into our water supplies harming the life in the sea and the water we drink.

The carbon imprint is substantially higher to produce synthetic fabrics and the chemicals and toxic dyes they contain are easily absorbed into our skin (which absorbs 60% of whatever enters into contact with it).

What does Fairtrade mean?

The Fairtrade certification initiative was created to form a new method for economic trade. Fairtrade requires companies to pay sustainable prices which must never fall lower than the market price and which ensure health and safety requirements are met. Fair trade takes an ethical standpoint and considers the producers first.

When you purchase organic, fairtrade cotton clothing you are supporting better conditions for cotton farmers. For each product sold they earn a premium which must be spent on social projects for social and economic development in the producing communities.

What is GOTs Certification?

The Global Organic Textile Standard (GOTS) is the worldwide leading textile processing standard for organic fibres, including ecological and social criteria, backed up by independent certification of the entire textile supply chain. The brands on this site which have this certification are shown clearly on the description of the item.

What fibres are natural?

With so much information at our fingertips it can sometimes be confusing to know what’s really natural and what isn’t. Here is a list of the most common natural fibres used in clothing.

Cotton
Silk
Linen
Wool, cashmere, Alpaca and other
Hemp
Jute (a coarse fibre used mainly for rugs and bags)

What fibres are synthetic?

Synthetic fibres are made from polymers, many of which are obtained from petroleum. Here are a list of the most common ones to look out for:

Polyester
Acrylic
Nylon
Spandex, Lycra or Elastane

What are semi-synthetic fibres?

Fibres made from celulose, usually wood pulp, are considered Semi-synthetic. Their origin is natural but to be converted into fibre soft enough for clothing they are heavily processed with chemicals

Bamboo
Viscose
Modal
Rayon
Lyocell
Tencel (this is one of the most environmentally friendly semi-synthetic fibres. It is obtained from eucalyptus trees that are grown on farms and uses a closed loop process in which the chemical solvents are recycled with a recovery rate of 99.5%)

Is dry cleaning good for my clothes?

Dry cleaning is a method of cleaning clothes or textiles with a chemical solvent other than water. The most common chemical used in dry cleaning companies is perchloroethylene, also known as PERC. Breathing PERC for short periods of time can affect the human nervous system. Breathing PERC over longer periods of time can cause liver and kidney damage.

Often clothes that say Dry Clean Only can be hand washed and laid to dry.